Effect of Digital Literacy and IT Service Quality on Tourists' Visit Decision to Marine Attractions During the Covid-19 Pandemic

This study aims to determine the effect of the level of Digital Literacy and the quality of Information Technology on Tourists' Visit Decisions to Lampung marine tourism during the COVID-19 Pandemic. From the results of questionnaires distributed to 106 tourists. All the questions in the given questionnaire were declared 100% valid by comparing the rcount value of each question item, which was more than the rtable value 0.195. The calculation results of the reliability test, all variables X1, X2, and Y have Cronbach's alpha coefficient of more than 0.6. So that all variables are declared reliable. Furthermore, based on the hypotheses testing of H1, H2, and H3, the results can be concluded that Digital Literacy and IT Service Quality individually or simultaneously positively and significantly influence the Tourist Decision to Visit Lampung Marine Attraction during the Covid-19 pandemic. Moreover, the R2 value of 0.631 indicates that the level of Digital Literacy and the IT Service Quality can explain Interest in Decisions to Visit Marine Tourism in Lampung during the COVID-19 pandemic at a percentage of 63.1%. © 2023 IEEE.

COVID-19 and Technological Maturity of HEIs in Poland

Technology has become a crucial service medium also for higher education institutions (HEIs). Moreover, the experience of the COVID-19 pandemic significantly underscored the relevance of studies on e-services. This article analyzes the technological maturity of HEIs in Poland with the obtained results analyzed against the backdrop of the current pandemic. The study considers the overall level of universities' virtualization, condition of their ICT infrastructure, IT services offered by public universities, and their use of advanced technologies. The results are analyzed in terms of two aspects: (1) the current technological maturity of HEIs in Poland and their ability to offer virtualized public services during the pandemic and (2) the dimensions of technological maturity that universities ought to focus on with a view to preventing the deterioration of e-services and their quality. Based on the above, recommendations are formulated in terms of improving flexibility to cope with the challenges of this difficult period.

E-Learing Service Issues and Challenges: An Exploratory Study

The use of e-learning in higher education has been known since the late 90's albeit its development and adoption remained a slow process in higher education institutions. The adoption of e-learning is gaining traction as the Covid-19 pandemic hit the world in 2019 and become a necessity for all educational institutions. Although today the institutions have opted for e-learning as an alternative way to carry out the learning process, many are still not ready and facing difficulties in implementing, managing, and using it. This research aimed to investigate the issues and challenges of e-learning implementation during the Covid-19 pandemic at Universitas Esa Unggul. This research was conducted using exploratory research method by conducting literature study, observation, interview, and survey to examine the lecturer's and student's experiences and perspectives of the e-learning system. The questionnaire was adapted from an Information Technology Service Management perspective to gain data of e-learning satisfaction, availability of e-learning facilities, e-learning ease of use, availability of guidelines, availability of system supports, and to get feedbacks from the student and the lecturer. Based on the study, we identify the following seven e-learning issues: 1) e-learning infrastructure, 2) e-learning system integration, 3) e-learning policy, 4) e-learning support, 5) individual workload, 6) timeliness, and 7) interactivities. E-learning infrastructure is a dominant challenge for Universitas Esa Unggul that requires special attention to improve on its support and regulation. This finding gives implications that improving e-learning service is essential to provide a better learning experience. The e-learning service includes the infrastructure, the system integration, the policy and regulation, IT support, the lecturer, and the interactivity. This research could contribute to the design of an effective model of e-learning service by giving more structured guidance on how to do readiness self-assessment and factors to be focused on. © 2021 IEEE.

Russian IT Services Market

In modern conditions, when the IT industry is developing much more dynamically than most industries, it is becoming increasingly difficult for companies from traditional sectors of the economy to follow the current trends and tendencies on the IT services market. Along with fundamental factors, the development of the IT services market is accelerated by the current negative socio-economic processes associated with the coronavirus pandemic. This factor projects stagnation in many industries and sectors of the economy. The object of this research is the dynamics and prospects of the Russian IT services market. The main purpose is to analyze the current state of the IT services market, assess risks and potential development opportunities for models and the market as a whole. The article presents the results of a statistical analysis of the time series of the IT services market, some data of econometric analysis. The results of the correlation and regression analysis are presented to determine the relationship between the GDP and the IT services market proved by the calculation of the correlation coefficients, elasticityand β-coefficient. The article shows preliminary calculations of the forecast dynamics of the IT services market. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.

AN INTEGRATIVE AGILE ITSM FRAMEWORK OF TENETS AND PRACTICES - ITS DESIGN AND EXPLORATORY UTILIZATION

The modern business environment and global covid-19 pandemic effects have led to any relevant business organizational activity, like e-commerce, to rely on on-premise and cloud information technology (IT) services. To deliver high-quality IT services, plan-driven IT Service Management (ITSM) frameworks and standards have been used in business organizations in the last two decades. Nowadays, new and claimed agile ITSM frameworks and standards have emerged but there is a scarcity of studies on their extent of agility coverage. This research addresses this knowledge gap. First, we elaborated a plausible Integrative Agile ITSM Framework of Tenets and Practices from a selective review of the main related SwE and ITSM literature. Second, we populated the integrative framework with all available evidence about the agile tenets and practices reported in the official publications of the new five ITSM frameworks and standards. Third, we explored its utilization with a Panel of ITSM Experts for ranking how much the new five ITSM frameworks and standards fit the integrative framework. Exploratory results revealed high concordance among experts to qualify ITIL v4 and VeriSM as agile, and FitSM, and the two ISO/IEC standards as lightweight but not agile. This research contributes to the ITSM literature with an Integrative Agile ITSM Framework of Tenets and Practices, and the ITSM practice with an exploratory evaluation from ITSM experts on the adherence to it from the new five ITSM frameworks and standards. Given the critical dependence of any business activity on IT services, further theoretical and empirical research is worthy to be pursued.

Key Aspects for IT-Services Integration in Urban Transit Service of Medium-Sized Cities: A Qualitative Exploratory Study in Colombia

In the last ten years, approximately, urban transit systems of Latin American capital cities have evolved significantly. Colombia, specifically, has concentrated this development in its capital cities, consolidated through digital transformation programs in the transportation sector. However, the same phenomenon does not occur in medium-sized cities for different reasons that are important to analyze. This paper presents an exploratory qualitative study involving eight medium-sized cities in the implementation phase of their strategic urban transit systems. Three main aspects that drive this study were identified: technologies and their cost, functional requirements to implement information technology services in transit systems, and economy and administration associated with this type of implementation. Based on this, a semi-structured interview data collection instrument was designed, with the participation of 15 officials distributed in the eight target cities, and one expert from an intelligent transportation system in a capital city. With the information collected, an exploratory analysis was made contrasting the responses given by each interviewee. The most relevant results show that the interviewees prioritize technologies based on open standards to provide information to users;that the northern medium-sized cities of the country do not have strategies that regularize and motivate the use of public transportation;instead, the southern medium-sized cities of the country consider the use of transportation to be necessary. Finally, it was concluded that the information technology services to be included in the provision of transit services should promote these cities’ cultural and economic growth.

Collection of the Main Anti-Virus Detection and Bypass Techniques

A large amount a new threats, technologies and business models have emerged in the cybersecurity area through the COVID-19 pandemic. The remote work involved unplanned cloud migrations and swift procurement of IT products and services the remote landscape. In this context, the role of anti-viruses is crucial for the private life and work. In this paper, we study the workings of anti-viruses as to understand how to avoid them. We created a collection of the main bypass techniques whilst analyzing their respective advantages and drawbacks. We show that it is possible to avoid both static and emulation analyses, while enunciating the techniques and approaches being used. © 2021, Springer Nature Switzerland AG.

Talent management in the "new normal"-Case study of Indian IT services multinationals in China

Emerging market multinational corporations (MNCs) are coming under increasing scrutiny for their international performance. While the success of Indian IT multinationals in the West has been extensively researched and reported, there is a lack of research on their relative failure in China. The rise of economic nationalism and the COVID-19 pandemic pose challenges for the mobility of professionals and the global talent management (GTM) strategy of MNCs. Through in-depth interviews with senior managers from four well-known Indian IT services multinationals, this article presents an evidence-based critique of the design and implementation of their GTM strategy both inside and outside China. It focuses specifically on the quality of the IT talent pool in China, control and coordination issues, and the challenges of workforce localization.